Professional Setup. Productive Workday.
Warranty & Product Support
Clear support for fitment, delivery, hardware, setup, and eligible warranty issues across MELIPRON work-van equipment and van-camping accessories.
30-Day Arrival Support
Report shipping damage, missing parts, incorrect hardware, or an incorrect item within 30 days of delivery.
2-Year Limited Warranty
Eligible products are covered for verified defects unless a product page or manual states a different term.
Fitment & Product Support
Verify vehicle specifications before ordering. Support may be available for setup, parts, and warranty questions.
Replacement Parts Support
Replacement hardware or parts may be provided after verification, depending on the issue and product availability.
Warranty Period
Coverage at a glance
Standard term: Unless otherwise stated on the product page or in the product manual, eligible MELIPRON work-van equipment and van-camping accessories are covered by a 2-Year Limited Warranty from the original purchase date.
Who is covered: The original purchaser only. This limited warranty is not transferable. Product-specific terms take priority if they differ from this page.
What Is Covered
Verified product defects
Coverage applies to verified defects caused by materials, manufacturing, or workmanship under normal use, proper installation, and proper storage where applicable.
Work Van Equipment
Built to Work. Anywhere.
Covered components may include welded joints, metal and structural parts, shelves, panels, rails, mounting brackets and plates, clamps, fasteners, included hardware, and product-specific components.
Van Camping Accessories
More Space. More Freedom.
Covered components may include metal and structural parts, mounting brackets, included hardware, fabric, mesh screens, panels, storage pockets, stitching, magnets, hook-and-loop fasteners, straps, zippers, insulation layers, and product-specific components.
Arrival Damage & Missing Parts
Inspect before installation or use
If your item arrives damaged, missing parts, with incorrect hardware, or as an incorrect item, contact us within 30 days of delivery.
For verification, keep the packaging and provide clear photos of:
- The outer box and shipping label
- Interior packaging
- The damaged, missing, incorrect, or affected item
- Included hardware and accessories, if applicable
What Is Not Covered
Common exclusions
This limited warranty does not cover damage, failure, or issues caused by the following:
Fitment, installation, and use
- Incorrect vehicle fitment or unverified compatibility
- Improper installation or setup, missing or loose mounting points, or failure to follow instructions
- Overloading, exceeding vehicle load ratings, unsecured cargo, or improper load distribution
- Misuse, abuse, impact, cargo collision, accidents, or abnormal commercial use
- Use with incompatible third-party accessories
Alteration, wear, and environment
- Vehicle or product alteration, including unauthorized cutting, drilling, or welding
- Normal wear and tear, cosmetic scratches, dents, paint chips, surface marks, corrosion, or surface rust
- Harsh chemicals, improper cleaning, pressure washing, salt exposure, fire, heat, sparks, or cooking equipment
- Strong wind, storms, extreme weather, or prolonged exposure to harsh outdoor conditions
- Wind noise, vibration, or rattling
Camping accessory exclusions
- Fabric wear, fading, stains, wrinkles, creases, or tears caused by sharp objects
- Pet damage
- Mold, mildew, odor, or damage caused by improper drying or storage
- Damage reported outside the applicable claim period
How to Request Support
Four clear steps
Prepare your information
Order number or proof of purchase, purchase date, product model or SKU, contact details, and a brief description.
Add supporting details
Include vehicle year, make, model, wheelbase, roof height, and body style when relevant, plus clear photos or video and installation or setup images.
Submit your request
Email service@melipron.com or use our contact page. You may also contact the original order channel.
Review and resolution
We will review the information provided. Additional photos, video, or return of the affected part may be required for verification.
Warranty Resolution
Available support after verification
Depending on the issue, product availability, purchase channel, and verification results, support may include replacement hardware, replacement parts, a replacement item, technical support, a partial refund, or another appropriate remedy under the warranty terms.
Important: Approval of a claim does not guarantee a full product replacement or a full refund.
FAQ
Frequently asked questions
What does the 2-Year Limited Warranty cover?
It covers verified defects in materials, workmanship, included hardware, and eligible product-specific components under normal use, proper installation, and proper storage where applicable.
Does the warranty cover shipping damage?
Arrival damage must be reported within 30 days of delivery. Photos of the outer box, shipping label, packaging, and affected parts may be required.
Are missing parts or incorrect hardware covered?
Contact us within 30 days of delivery with your order number and photos of the package contents. Replacement hardware or parts may be provided after verification.
Does the warranty cover incorrect vehicle fitment?
No. Verify the vehicle year, make, model, wheelbase, roof height, body style, and mounting requirements before ordering.
Are scratches, rust, or normal wear covered?
No. Normal wear and tear, cosmetic scratches, dents, paint chips, surface marks, corrosion, and surface rust are not covered.
Are weather, fabric, pet, or storage-related issues covered?
No. Exclusions include strong wind, storms, extreme weather, fabric wear or tears from sharp objects, pet damage, stains, improper cleaning, mold, mildew, odor, and damage from improper drying or storage.
Can I get replacement parts?
Replacement hardware or parts may be provided after verification, depending on the issue and product availability.
What information should I submit?
Provide your order number or proof of purchase, purchase date, product model or SKU, relevant vehicle information, clear photos or video, installation or setup photos if applicable, and a brief description of the problem.
Is the warranty transferable?
No. This limited warranty applies only to the original purchaser and is not transferable.
Need support?
Prepare your order details, product model or SKU, vehicle information, photos or video, and a short description of the issue.